We
are located in Gainesville, Florida
(number 1
on the map),
a town of about 100,000
people (and
growing rapidly) in north central
Florida,
and perhaps best known as the home town
of the University
of Florida.
The Cosmic
Patterns Software team is dedicated to developing the highest quality
and standard in astrology software. Requests and suggestions
from our customers drive our software development.
Therefore, you, our clients and customers, are also part of the team.
Without your support
and participation, the work would not be possible.
We also insure that the software is beautiful and easy to use. Very
often software becomes more difficult to use as it becomes more powerful.
However, this is not the case with our software. Each new version is
more powerful and flexible, and yet easy to use.
Astrology
has evolved over thousands of years in many cultures and there are
seemingly endless number of techniques, theories, applications,
and features that can be added to Kepler. If you
have any technique in mind that is not in the Kepler program, let
me know.
We take special pride in providing excellent customer support, and
we work very hard to create not only a beautiful, easy to use, thoroughly
debugged program at a reasonable price, but to support every customer
as well. Most customers prefer to use email to contact us.
WHAT
TO DO IF YOU HAVE A PROBLEM USING KEPLER, PEGASUS,
AND ALL OF OUR PRODUCTS:
We are determined to see that every customer is
happy with KEPLER and that the program performs
well for each one of you. So if you have a problem and you cannot find
the answer to
your problem in our "Kepler Help" system, call us and we
will do our best to straighten out the problem
as soon as possible. If the problem is a minor one, you may prefer
to write us about it.
Technical Support:
Our regular office hours are 9 AM to 5 PM Eastern
Time Monday through Friday. The phone number for technical support
is 352-373-1504. (Use the toll free 800 number for orders only).
If you cannot call us during our office hours, let us know.
Because many customers live in different time zones it may be
difficult to call us during business hours. We can set an appointment
for you to call us after office hours on weekdays only.
Another good alternative to calling or writing is to fax your
question to us. Our fax number is 352-374-8826. The best and the
cheapest way to contact us is by E-mail. Our E-mail address is
kepler@astrosoftware.com
HOLIDAY:
Our office is closed on Christmas Day, and New
Years Day.
NEWSLETTER:
You will receive our newsletter KEPLER NEWS about
once a year. The newsletter will let you know what improvements
and new options are available and what our plans for the future
are. Also, we send out an e-mail newsletter about 3 times per
year. Because people often change their e-mail address, as well
as change their physical address, some customers do not receive
these newsletters after moving and/or changing their e-mail
address. If you move or change your e-mail address and you want
to keep receiving the newsletters, let us know when your physical
address or e-mail address changes along with your old address
to confirm. Also, let us know what new features you would like
to see in the KEPLER program. Requests from customers has a
big influence on what features we decide to add.
UPDATES:
Virtually all software, no matter how rigorously
tested, has some bugs. When we hear about any
problems or bugs in Kepler, we immediately fix the problem, and put the
update
on our website. We recommend going to our website,
www.AstroSoftware.com, and clicking on the "Updates to Kepler" link,
and following the instructions for downloading and installing the
update to your version of Kepler periodically.
Within a half year of a new release of Kepler, it is a good idea to do
this
every 2 to 3 months. If you don't find an update
on our website, most likely you have purchased Kepler within a few months
of
release of the new version of Kepler and no bugs
have been found yet.
WORLD WIDE WEB SITE:
http://www.astrosoftware.com or http://www.keplersoftware.com
You will find
information about the latest developments
and new products that are available, etc. from
these web sites
UK Web Page: http://www.KeplerSoftware.co.uk
E-mail: kepler@astrosoftware.com